Course Transfer, Withdrawal and Deferment

Deferment Policy and Procedure

Eligibility for Deferment

Deferment is granted on a case-by-case basis for students who:

  • Have valid reasons, such as medical conditions, family emergencies, or unforeseen circumstances.
  • Are in good academic and financial standing with the College.

Conditions of Deferment

  • The maximum deferment period is twice the course duration specified in the student contract, ensuring course completion within this timeframe.
  • Requests exceeding this period require additional approval to prevent misuse of deferment privileges.
  • Admissions Consultants will discuss potential implications, including changes to the graduation timeline, which must be acknowledged by the student.
  • For international students, approval from the ICA is required for student pass extensions.

Application Process

  • Submit a completed FR403 Application for Deferment form with a deferment fee of $218.00 (inclusive of GST). Applications without payment will not be processed.
  • Deferment requests must be submitted at least 14 working days before the start of the new term or module. Applications are not accepted after the module has commenced.
  • Deferment may extend the study period beyond the original contract duration. Students will join the next available intake or module after the deferment.
  • If an extension is needed, a new deferment form and fee must be submitted 14 working days before the upcoming term or module.
  • All outstanding instalments during the deferment must be paid. Non-payment may result in late fees or expulsion.
  • Students resuming their course after deferment will follow the updated curriculum.
  • The deferment form, upon approval, becomes an addendum to the student contract.
  • The College aims to acknowledge deferment requests within 3 working days, respond within 7 working days, and complete the process within 4 weeks.

Final Approval

All deferment decisions are at the discretion of the College and are final. The outcome, including the deferment period, will be communicated in writing by the Admissions Consultants.

Course Transfer Policy and Procedure

Course Transfer Policy

Students may apply for a one-time transfer within CAE, either:

  • From one course (Course A) to another (Course B).
  • From one delivery mode (e.g., classroom) to another (e.g., online).

All transfers are subject to College approval.

Course Transfer Procedure

The process for a course transfer is outlined below:

  1. Submission Timeline: Requests must be submitted at least 14 working days before the start of the new term/module.
  2. Transfer Fee: A non-refundable fee of $436.00 (inclusive of GST) must accompany the FR405 Application for Course Transfer form. Requests without this payment will not be processed.
  3. One-Time Transfer: Only one transfer is allowed within Singapore per student.
  4. Fee Calculation:
    • Tuition fees for the new course are calculated from the effective transfer month.
    • Outstanding fees from the previous course must be paid, but no refunds are provided for early discontinuation of studies in the previous course.
    • Exemptions will be assessed and approved using the FR417 Exemption of Module form.
  5. Extended Study Duration: Transfers may extend study durations. For international students, Student’s Pass extensions are subject to ICA approval. CAE will assist with appeals if necessary.
  6. Availability Criteria: Transfers depend on module availability, class capacity, and full payment of outstanding fees.
  7. Final Decision: Approval is at the discretion of CAE, and all decisions are final.
  8. Service Targets:
    • Acknowledge requests within 3 working days.
    • Respond within 7 working days.
    • Complete the process within 4 weeks.

Change of Delivery Mode Procedure

For changes between classroom and online delivery modes, the steps are:

  1. Submit the FR427 Request for Change of Delivery Mode form 14 working days before the start of the new term/module.
  2. Changes are limited to 50% of modules (excluding Counselling Skill Practice and Advanced Counselling Skill Practice). Beyond 50%, the request is treated as a course transfer.
  3. A processing fee of $218.00 (inclusive of GST) applies.
  4. Tuition fees are adjusted based on the new mode of delivery.
  5. Approval is subject to availability and payment of any outstanding fees.
  6. Approved requests serve as an addendum to the student contract.
  7. Service targets are identical to the course transfer process.

Additional Key Points

For any type of transfer:

  • Entry Requirements: Students must meet the new course’s entry criteria; otherwise, they will be informed promptly.
  • Implications for International Students: The current Student’s Pass must be cancelled, and a new one applied for. Approval is not guaranteed, and CAE cannot be held liable for ICA rejections.
  • Fees:
    • A new, non-refundable application fee is required.
    • Fees for completed modules still apply.
  • Pre-Course Counselling: Students will receive comprehensive information about the new course to make an informed decision.

Transfers Due to Course Discontinuation

If a course (Course A) is discontinued:

  1. Students will be informed via a meeting and written communication.
  2. They must submit the FR405 Application for Course Transfer form to confirm transfer to a new course (Course B).
  3. The transfer fee will be waived.
  4. If the student declines, alternative options will be explored, or the grievance resolution procedure will apply.
  5. For approved transfers:
    • A new contract or addendum will reflect the updated details.
    • Unused fees from Course A will be discounted from the fees for Course B.

Payment of Fees

Transfer requests will not be processed until the required fees are paid.

Course Withdrawal Policy and Procedure

Commitment to Transparency

The College ensures a fair, transparent withdrawal process in compliance with EduTrust and regulatory requirements.

Cooling-Off Period

  • Students are entitled to a 10-calendar-day cooling-off period starting from the date of signing the Standard PEI-Student Contract.
  • During this period, students may withdraw from their course and receive a full refund of all course fees and miscellaneous fees within 7 working days of submitting written notice.

Withdrawal Initiated by the College

The College may initiate a withdrawal under the following circumstances:

  1. The course cannot commence on the designated start date.
  2. The course cannot be completed by the specified completion date.
  3. The course will be terminated before the completion date.
  4. The student does not meet the course entry or matriculation requirements in the contract.
  5. The ICA rejects the student’s application for a Student Pass.

For such cases, the student contract will be terminated, and a full or pro-rata refund will be processed within 7 working days, as per the refund policy in the Standard PEI-Student Contract (Schedules D and E).

Withdrawal Initiated by Students

Process

Students may withdraw after the cooling-off period and course commencement by completing the following steps:

  1. Submit a completed FR404 Application for Course Withdrawal form, along with supporting documents, to the Admissions Consultant at least 14 working days before the intended withdrawal date.
  2. Resolve any outstanding obligations, such as payments, borrowed materials, or other requirements, before submitting the request.

Timeline

  • The withdrawal process, from receipt of the request to finalization, will be completed within 14 working days.
  • If a refund applies, it will be processed within 7 working days upon approval of the withdrawal request.

Course Withdrawal Procedure

  1. Submission of Form: Students must submit the completed FR404 Application for Course Withdrawal form to formally request withdrawal.
  2. Supporting Documents: Attach all relevant documents, such as medical certificates or proof of absence.
  3. Obligations: Outstanding payments, borrowed items, or other obligations must be cleared before submitting the form.
  4. Student Status: Upon withdrawal, the student contract will be terminated, and enrollment status with the College will cease.
    • Students may still be eligible for an award equivalent to their completed studies, provided all course requirements are met.
  5. Outcome Notification: Students will be informed of the outcome in writing.
  6. Retention of Records: Students are encouraged to retain a copy of the completed withdrawal form for their records.

Key Considerations

  • The process ensures that students are well-informed of their rights and obligations when withdrawing from a course.
  • The College strives to maintain a fair and transparent process aligned with EduTrust standards and the Standard PEI-Student Contract.