The College has established a clear and accessible refund policy to ensure transparency and consistency for all students, including prospective ones. This policy outlines the terms under which refunds may be processed and the timeframe for issuance. Key aspects of the refund policy include:
(a) Maximum Processing Time
Refunds are processed and issued within a maximum of seven (7) working days from the date of the FR420 Application for Refund is received. This prompt processing reflects the College’s commitment to efficiency and student care.
(b) Terms and Conditions
The refund policy details specific terms and conditions under which refunds may be requested and granted. This includes eligibility criteria, required documentation, and circumstances that may affect the refund process. Students are encouraged to review these terms thoroughly to understand their rights and obligations. The College has outlined specific scenarios where refunds may be issued to students if issues arise with their course.
Events Triggering a Refund (Refund Events)
The College will notify the student within three (3) working days if any of the following occurs:
a) The course cannot start as scheduled.
b) The course cannot be completed by the planned end date.
c) The course is terminated before its scheduled end.
d) The student does not meet the required entry conditions.
e) The student’s visa (Student Pass) application is denied.
Alternative Study Arrangements
a) In cases where the course cannot start, finish, or is prematurely terminated, the College will propose an alternative study arrangement within ten working days.
b) If the student accepts, a new contract will be issued, replacing the original.
c) If no suitable arrangement is offered, or the student declines, they may terminate the contract immediately by notifying the College.
Automatic Contract Termination
If entry requirements are unmet or a visa is denied, the contract terminates automatically, and the College will process a refund accordingly.
Refund Process
a) For Refund Events (a) to (c), all fees will be refunded within seven (7) working days after the contract is terminated.
b) Students withdrawing within a “cooling-off period” are entitled to a full refund.
c) Cooling-off period refers to the ten (10) calendar days commencing from and including the date of the student contract.
d) Withdrawals outside this cooling-off period will follow the refund terms outlined in the student contract.
e) The refund amount will be guided by the Schedule D Refund Policy in the Standard PEI-Student Contract
This summary clarifies when and how refunds are handled by the College, with timelines and conditions for each refund event.
Non-Refundable Fees
The following fees are generally non-refundable, except in specific cases:
a) Application Fee – This fee is non-refundable and non-transferable unless the College decides not to commence a course. In such cases, the application fee will be refunded within seven (7) working days after notifying the student, unless the student opts for alternative study arrangements with the College. The Application Fee is valid for 1 year from the date of receipt.
b) Miscellaneous Fees Paid – Refunds for miscellaneous fees are generally not provided, except for withdrawals during the cooling-off period or under refund events (a) to (c) as outlined in section 5.4.2 Events Triggering a Refund (Refund Events).
c) Third-Party Charges – Fees paid to third parties, such as bank charges or ICA Student’s Pass application and issuing fees, are non-refundable.
d) Fees Following Expulsion – No fees will be refunded if a student is expelled due to an offense, following due investigation by a Disciplinary Committee appointed by the College Director.